Privacy Statement
Who are ‘we’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Cynario.ai and any affiliated companies. Our headquarters are located in Australia.
At Cynario.ai, we provide a platform designed to assist mortgage brokers with policy research and provide their own personal B2C marketing assistant. To learn more about what we do, please visit the About Us section on our website.
Our principles of data protection
Our commitment to data protection is founded on four core principles that shape our approach to handling personal data:
- Transparency: We’re dedicated to open, honest, and transparent data practices.
- Enablement: We use personal data to empower efficiency, productivity, and growth.
- Security: We prioritise best-in-class security practices to safeguard the personal data entrusted to us.
- Stewardship: We take responsibility for the personal data we process, ensuring we handle it with care and respect.
How we collect your data
We collect personal data when you use our websites or services. This collection occurs in the following ways:
- Information you provide directly: When you interact with us—whether by signing up for our services, joining a community forum, contacting us for support, or participating in events—we may ask for certain personal information, such as contact details. Providing this information is optional, but it may limit your access to some of our services or website features if you choose not to.
- Information collected automatically: We gather certain information automatically, such as your IP address, device type, and browsing behaviour, to better understand how our website and services are used. This information helps us improve the experience for all users. We use cookies and similar tracking technologies for some of this automatic data collection. For more details, please refer to our cookie policy.
- Information from third parties: While most of our data collection is direct, we may occasionally collect data from other trusted sources, such as marketing partners or publicly available information, to improve and personalise our services.
We process your data based on one of the following legal grounds:
- To fulfil a contract with you
- For legitimate interests that are not overridden by your rights
- To comply with legal obligations
- Based on your consent
How we use your data
Your personal data enables us to operate and enhance our websites and services, maintain communication with you, and improve your overall experience. Here’s how we use it:
- To communicate: This includes providing requested information or services, sharing updates on our services, and sending marketing communications based on your preferences. We may contact you by email, SMS, phone, or other channels, respecting your communication preferences at all times.
- To support you: This includes resolving any technical or service issues.
- To improve our services: By monitoring usage, we continuously enhance our services to provide a better user experience.
- To protect: We use your data to detect and prevent fraud or malicious activities, ensuring fair use of our services.
- For marketing: We may use your data to display targeted advertising or send relevant marketing messages. You can manage your marketing preferences anytime.
- To analyse and report: We may create anonymised, aggregated reports from the data we collect to share insights or trends publicly or with third parties.
How we share your data
We may need to share your personal data with third parties in certain situations:
- With affiliated companies within Cynario.ai
- With trusted third-party service providers or partners who assist us in delivering our services or conducting marketing activities (your data will not be shared with these parties for their independent marketing without explicit consent)
- When required by law or regulatory bodies
- With a potential buyer or acquirer of our business
- With others, only when you have provided your consent
International data transfers
Your data may be transferred and processed outside your country of residence, for example, in the United States, where some of our data storage providers are located. We use safeguards to ensure that your data remains protected in line with applicable laws.
Security
Protecting your data is paramount. We employ rigorous technical and organisational measures to secure your personal data. For more information on security, please contact us through our website.
Retention
We keep your data for as long as necessary to maintain our relationship, fulfil your requests, or comply with legal obligations. Once no longer needed, your data will be deleted or anonymised according to our data retention policies.
Your rights
You have rights regarding your personal data, including:
- Accessing and updating your data
- Requesting a copy of your data, restricting its processing, or requesting deletion
- Objecting to the continued processing of your data
To exercise these rights, please contact us using the details on our website.
How to contact us
We’re here to help! For any questions or feedback about your personal data, please get in touch via our email at support@cynario.ai.